Privacy Policy

1. Who we are

Warner Locksmiths ("we", "us", "our") operates the locksmithing services described on this website from 1401 Old N Rd, Warner QLD 4500. We can be contacted by phone on (07) 2114 6129 or by email at admin@warnerlocksmiths.com.

2. What information we collect

We collect the personal information reasonably necessary to provide our services, which may include:

• Your name, contact details and service address;
• Details of the lock, door or vehicle requiring service;
• Access instructions (e.g. gate codes, after-hours entry);
• Payment details and billing information; and
• Records of the work performed and hardware supplied.

We generally collect this directly from you when you request a service. If we collect personal information from a third party (such as a strata manager or insurer), we do so only with your consent or as authorised by law.

3. How we use your information

We use your personal information to:

• Provide and manage the locksmithing services you request;
• Confirm pricing, scheduling and attendance;
• Maintain records of work performed and hardware supplied;
• Process payments and issue invoices; and
• Meet our legal and regulatory obligations.

We do not use your personal information for unrelated marketing without your consent, and we do not sell your personal information to third parties.

4. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Records are retained only for as long as necessary to provide our services and meet our legal obligations, and are then securely destroyed or de-identified.

5. Disclosure

We may disclose your personal information to service providers who help us operate (such as payment processors), where required by law, or with your consent. Where we engage third parties, we take reasonable steps to ensure they handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time and may charge a reasonable fee where the request is complex.

7. Complaints

If you believe we have breached your privacy, you may complain to us in the first instance using the contact details below. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact

For any privacy enquiry, contact Warner Locksmiths at 1401 Old N Rd, Warner QLD 4500, by phone on (07) 2114 6129, or by email at admin@warnerlocksmiths.com.